Terms of trade at Galleri Charlotte Tønder

General information
Gallery Charlotte Tønder
Rørholmsgade 11
1352 Copenhagen K
CVR No: 40563415
Phone: 22241199
Email: galleri@charlottetoender.dk

At Galleri Charlotte Tønder, we make reservations about any errors in our stated prices. Also
we reserve the right to change prices without prior consent. Reservations are made for
sold-out items.

Gallery Charlotte Tønder receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard,
MobilePay, Bank Transfer. The payment will not be charged to your account until the item is shipped. All
amount is in DKK. Danish kroner and is incl. artist VAT. Reservations are made for price errors and
sold-out/discontinued items.
Cash payment is possible in Gallery Charlotte Tønder at the above address

Free shipping within Denmark for purchases in more than DKK 1000, with a few exceptions. In the case of
freight of large paintings, which is agreed with Gallery Charlotte Tønder.
Freight outside Denmark is further agreed with Gallery Charlotte Tønder.

Gallery Charlotte Tønder aims to dispatch the following business day. We work together
with BRING, DAO265, GLS, PostNord and Danske Fragtmænd.

There is a 2-year warranty under the Danish Purchase Act. Our warranty applies to errors in the
material and/or fabrication. You can have the item repaired, exchanged, refunded or refused
depending on the specific situation. The complaint does not apply to errors or damages
handling of the item. You must advertise in "reasonable time" after discovering the defect/error.

When returning, complaining and using the right of withdrawal, the right of withdrawal is sent to:
Gallery Charlotte Tønder
Rørholmsgade 11
1352 Copenhagen K
No shipments are received per demand.
In the case of a refund, please provide bank details in the form of
the agreed amount can be transferred. This information may be safely disclosed by e-mail or other
electronic form, as it is not sensitive information and will only be used for our compliance
In the event of an impairment for which you are liable, this purchase amount will be deducted.
By applying the right of withdrawal, all payments received from you, including
delivery costs (excluding additional costs resulting from your choice of another
than the cheapest standard delivery we offer), without undue delay.
delay and no later than 14 days from the date we have received notification of your decision
to exercise the right of withdrawal.

Right of withdrawal
A 14-day full return right is granted on items purchased in our webshop.
The period shall be counted from that day;

  • Where you receive the order.
  • If the last item is in physical possession in the case of an agreement for several
    items ordered in one order, but delivered individually or by multiple rounds.
  • Get the last lot, or the last part in physical possession, in the case of a supply agreement;
    of goods consisting of several lots/parts.
  • The first item in physical possession in the case of the regular supply of goods
    a certain period of time.

You will have to bear the return costs yourself. You bear the risk of the item from the timepoint of the
delivery of the item and to which we have received it back. We do not receive packages sent per demand.

Cancellation must be notified to us within 14 days of purchase and from the cancellation, you must
days after returning the shipment. The notification must be made by email at
galleri@charlottetoender.dk. In the message, make it clear that you want to
use your right of withdrawal. Gallery Charlott Tønder contacts you for further agreement
Once a return agreement has been reached, the item must be sent the address below. You must
a copy of the order confirmation.
Gallery Charlotte Tønder
Rørholmsgade 11
1352 Copenhagen K

You cannot undo by simply denying receipt of the item, without giving clear

Goods except right of withdrawal
Goods manufactured to the consumer's specifications or clearly personalised

Remedies - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can indicate your complaint in the
online complaints platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you provide a complaint here, please provide our E-mail address: galleri@charlottetoender.dk

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